VDURA Sales, Warranty & Installation Management System
A centralized web platform to manage distributor sales, customer warranty, agency assignment, technician installation, and future service requests.
Web App Proposal
Maharashtra Operations
Project Objective
Build a centralized web application for VDURA to track TV sales, installation requests, and warranty records across Maharashtra, with future scalability for India-level operations and additional product categories.
Centralized Control
Single platform for all sales, warranty, and installation data
Maharashtra First
District-wise operations across the state from day one
Future-Ready
Scalable to India-level operations and multi-product support
Current Business Flow
The end-to-end lifecycle — from distributor sale to verified installation — is managed through a structured, district-mapped process.
Super Admin oversees every stage, ensuring full visibility from sale upload to installation completion across all districts.
User Roles
1
Super Admin
Full access to products, distributors, agencies, technicians, customers, warranty, and reports.
2
Distributor
Uploads customer sale records with minimum required details via a simplified form.
3
Installation Agency
Views district-wise assigned installation requests and assigns technicians accordingly.
4
Technician
Completes assigned installations with photo upload and OTP verification.
Distributor Sale Upload & Product Master
The distributor form is kept simple to save time. The product master is managed by Super Admin and drives the product dropdown for distributors.
Sale Upload Fields
Required: Customer Name, Mobile Number, Product (Dropdown), Invoice Upload
Auto-filled: Distributor Name, Shop Name, State, District
Optional: Address, Serial Number, Invoice Number, Remarks
Product Master
Category: LED TV / Smart TV / QLED TV
Brand: VDURA
Models: 32", 43", 55", 65" TV models
Warranty: Default 1 Year
Status: Active / Inactive
Customer & Warranty Record
Once a sale is uploaded, a customer profile is created automatically. Warranty starts from the sale/invoice date.
Customer Details
Name, mobile, address, distributor details, serial number, and invoice copy — all stored in one profile.
Warranty Tracking
Sale date, warranty start and end dates calculated automatically. Full warranty lifecycle in one view.
Installation & Service
Installation status, technician details, installation photo, and future service history all linked to the customer record.
Installation Request Flow & Agency Mapping
Installation Flow
01
Distributor uploads sale → system creates installation request
02
Request routed to agency based on district
03
Agency updates missing details, assigns technician
04
Technician & customer receive SMS; installation completed with photo + OTP
Agency & Technician Mapping
Super Admin maps agencies district-wise:
- SVS Agency: Nagpur, Chandrapur
- AB Corp: Bhandara, Yavatmal
Each agency manages only its own technicians and views only requests from assigned districts. Technicians see only jobs assigned to them.
SMS & OTP Verification
A secure, two-way verification ensures installation is confirmed only after the job is genuinely completed.
Technician Receives
Customer name, mobile number, address, and full product details via SMS upon assignment.
Customer Receives
Technician name, mobile number, and a unique OTP — shared only after installation is completed.
System Closes
Technician uploads installation photo, submits OTP. System verifies and marks installation as completed.
Status Lifecycle, Dashboard & MVP Scope
Status Lifecycle
Sale Uploaded → Installation Pending → Assigned to Agency → Technician Assigned → In Progress → Done → OTP Verified → Completed → Closed
Issue Statuses
Customer Not Reachable · Wrong Address · Serial Number Missing · Invoice Not Clear · Product Issue · Rescheduled · Cancelled · Reassigned
Super Admin Dashboard
Total distributors, agencies, technicians, sales uploaded, pending & completed installations, district-wise count, agency & technician performance, warranty records, pending issue cases.
MVP Scope Includes
All logins · Product master · Sale & invoice upload · Auto customer creation · Warranty calculation · District mapping · Technician assignment · SMS + OTP · Photo upload · Completion report · Basic dashboard
Future Scope & Closing
A scalable platform to streamline VDURA's sales-to-installation operations, improve customer experience, and create a strong foundation for warranty and service management.
Technician Mobile App & WhatsApp
Dedicated app for technicians with geo-tagged installations and WhatsApp notifications for real-time updates.
India-Level Expansion
Multi-product support, customer complaint tracking, warranty claim handling, and product replacement tracking at national scale.
Customer Feedback & Service
Full service request management, customer feedback collection, and complaint resolution integrated into the platform.
VDURA is ready to lead with a future-proof, centralized operations platform — from Maharashtra to all of India.