A centralized web platform to manage distributor sales, customer warranty, agency assignment, technician installation, and future service requests.
Project Objective
Build a centralized web application for VDURA to track TV sales, installation requests, and warranty records across Maharashtra, with future scalability for India-level operations and additional product categories.
Centralized Control
Single platform for all sales, warranty, and installation data
Maharashtra First
District-wise operations across the state from day one
Future-Ready
Scalable to India-level operations and multi-product support
Current Business Flow
The end-to-end lifecycle — from distributor sale to verified installation — is managed through a structured, district-mapped process.
Super Admin oversees every stage, ensuring full visibility from sale upload to installation completion across all districts.
User Roles & Hierarchy
Each role has a defined scope — from manufacturer to field technician.
VDURA / Super Admin
Manufacturer. Full access to all modules: products, distributors, retailers, agencies, technicians, customers, warranty, sales team, orders, and reports.
Distributor / Stockist
Supplies stock to retailers. Manages stock distribution across assigned districts.
Retailer
Shop selling VDURA products to end customers. Uploads customer sale records, raises installation and service requests.
ASM (Area Sales Manager)
Region-wise sales oversight. Manages SOs in their region, views region-level reports and order approvals.
SO (Sales Officer)
District-wise field sales. Can only view assigned district distributors/stockists. Creates orders for assigned district only.
Agency
Installation & service partner. Mapped district-wise. Assigns technicians for installation and service jobs.
Technician
Field person. Completes installation and service jobs with photo upload and OTP verification.
Retailer Sale Upload & Product Master
The retailer form is kept simple to save time. The product master is managed by Super Admin and drives the product dropdown for retailers.
Sale Upload Fields
Required: Customer Name, Mobile Number, Product (Dropdown), Invoice Upload
Auto-filled: Retailer Name, Shop Name, State, District
Optional: Address, Serial Number, Invoice Number, Remarks
Product Master
Category: LED TV / Smart TV / QLED TV
Brand: VDURA
Models: 32", 43", 55", 65" TV models
Warranty: Default 1 Year
Status: Active / Inactive
Retailer Sale Flow
- Retailer uploads: Customer Name, Mobile, Product, Invoice 1.
- Customer profile & warranty auto-created 2.
- Installation request auto-raised 3.
- Customer receives SMS: "Thank you for choosing VDURA. Your installation request has been raised successfully. Technician will be assigned shortly." 4.
Customer & Warranty Record
Once a sale is uploaded, a customer profile is created automatically. Warranty starts from the sale/invoice date.
Customer Details
Name, mobile, address, distributor details, serial number, and invoice copy — all stored in one profile.
Warranty Tracking
Sale date, warranty start and end dates calculated automatically. Full warranty lifecycle in one view.
Installation & Service
Installation status, technician details, installation photo, and future service history all linked to the customer record.
Installation Request Flow & Agency Mapping
Installation Flow
Distributor uploads sale → system creates installation request
Request routed to agency based on district
Agency updates missing details, assigns technician
Technician & customer receive SMS; installation completed with photo + OTP
Agency & Technician Mapping
Super Admin maps agencies district-wise:
- SVS Agency: Nagpur, Chandrapur
- AB Corp: Bhandara, Yavatmal
Each agency manages only its own technicians and views only requests from assigned districts. Technicians see only jobs assigned to them.
Service Request Module
Retailer or Super Admin can raise a service request for any registered customer. Completion requires OTP verification.
How to Raise a Service Request
Fetch Customer — Search by mobile number. Customer profile and purchased product auto-loaded.
Select Product — Confirm the product linked to the customer.
Select Issue Type — Dropdown: White Screen · Power Issue · Display Issue · Sound Issue · Remote Issue · Installation Issue · Other
Upload Issue Image — Mandatory. Clear photo of the problem.
Upload Video — Optional. Short video of the issue.
Submit Request — Request sent to Super Admin and mapped district agency.
Agency Assigns Technician — Technician visits and resolves issue.
OTP Verification — Customer verifies completion via OTP before closure.
Service Request Rules
Who Can Raise:
Retailer (for their customers) or Super Admin (for any customer)
Mandatory Fields:
Customer Mobile · Product · Issue Type · Issue Image
Optional Fields:
Issue Video · Remarks
Completion Rule:
⚠️ Service job closure requires OTP verification from customer — same as installation.
Routing:
Request auto-routed to Super Admin + district-mapped agency simultaneously.
Sales Team & Order Module
Super Admin manages ASMs and SOs. Orders are district-restricted and require Super Admin approval.
Sales Hierarchy Setup
Super Admin creates ASM — Assigned region-wise (e.g., Vidarbha, Marathwada, Pune Region)
ASM manages SOs — Each SO assigned to specific districts within the region
SO scope is locked — SO can only view distributors/stockists in their assigned district
SO cannot place orders outside assigned district
Order Placement Flow
SO logs in and sees only assigned district
SO selects Distributor/Stockist from assigned district
SO selects Product and enters Quantity
Order submitted to Super Admin for approval
Super Admin can: Approve / Reject / Edit Quantity
Approved order is confirmed and logged
Reports & Performance Tracking
SO-wise Sales Report — Orders placed, approved, rejected per SO
ASM-wise Report — Region-level aggregated performance
Distributor-wise Report — Stock orders received per distributor
District-wise Report — Sales volume by district
Product-wise Report — Units ordered per product/model
SMS & OTP Verification
A secure, two-way verification ensures installation is confirmed only after the job is genuinely completed.
Technician Receives
Customer name, mobile number, address, and full product details via SMS upon assignment.
Customer Receives
Technician name, mobile number, and a unique OTP — shared only after installation is completed.
System Closes
Technician uploads installation photo, submits OTP. System verifies and marks installation as completed.
Status Lifecycle, Dashboard & MVP Scope
Status Lifecycle
Sale Uploaded → Installation Pending → Assigned to Agency → Technician Assigned → In Progress → Done → OTP Verified → Completed → Closed
⚠️ Both installation and service completion require OTP verification before closure.
Issue Statuses
Customer Not Reachable · Wrong Address · Serial Number Missing · Invoice Not Clear · Product Issue · Rescheduled · Cancelled · Reassigned
Super Admin Dashboard
Total distributors, agencies, technicians, sales uploaded, pending & completed installations, district-wise count, agency & technician performance, warranty records, pending issue cases · ASM-wise & SO-wise sales reports · Service request tracking · Order approval queue · District-wise order reports.
MVP Scope Includes
All logins · Product master · Sale & invoice upload · Auto customer creation · Warranty calculation · District mapping · Technician assignment · SMS + OTP · Photo upload · Completion report · Basic dashboard · Service Request Module · Sales Team (ASM/SO) · Order Management · SO district-restricted ordering · ASM/SO performance reports.
Future Scope & Closing
A scalable platform to streamline VDURA's sales-to-installation operations, improve customer experience, and create a strong foundation for warranty and service management.
Technician Mobile App & WhatsApp
Dedicated app for technicians with geo-tagged installations and WhatsApp notifications for real-time updates.
India-Level Expansion
Multi-product support, customer complaint tracking, warranty claim handling, and product replacement tracking at national scale.
Customer Feedback & Service
Full service request management, customer feedback collection, and complaint resolution integrated into the platform.
Super Admin Dashboard Overview
The centralized dashboard provides a comprehensive real-time view of all operations, allowing Super Admins to monitor sales, installations, and customer data across Maharashtra.
Total Sales
1,284
Pending Installations
87
Completed Installations
1,197
Active Distributors
34
Agencies
12
Active Warranty Customers
1,102
District-wise Installations
Recent Installation Requests
[25,25,20,15,15]
Upload New Sale
Fill in customer and product details to register a new sale.
Required Fields
Customer Name *
[Enter customer full name]
Customer Mobile *
[+91 XXXXX XXXXX]
Product Name *
[VDURA 43" Smart TV ▼]
Invoice Upload *
[📎 Click to upload — PDF, JPG, PNG]
Auto-filled (Locked)
Distributor Name
Rajesh Electronics
Shop Name
Rajesh TV World
State
Maharashtra
District
Nagpur
Optional Details
Address
[Enter address]
Serial Number
[Enter serial number]
Invoice Number
[Enter invoice number]
Remarks
[Add any notes]
Submit Sale →
Warranty period will be auto-calculated from the invoice date.
Installation Agency Dashboard
SVS Agency — Nagpur & Chandrapur District
New
Assigned
Pending
Completed
New Installation Requests
My Installation Jobs
Technician: Suresh Kumar | Nagpur Zone | Today: 3 Jobs Assigned
Customer: Ramesh Patil
Mobile: 📞 9876543210
Address: 12, Sitabuldi, Nagpur - 440012
Product: VDURA 43" Smart TV
Serial No: SN-VD-4301
Actions:
OTP field: [_ _ _ _ _ _] Enter OTP
Customer: Sunita Desai
Mobile: 📞 9823456789
Address: 45, Civil Lines, Chandrapur - 442401
Product: VDURA 55" QLED TV
Serial No: —
Actions:
OTP field: [_ _ _ _ _ _] Enter OTP
Customer: Anil Sharma
Mobile: 📞 9812345678
Address: 8, Dharampeth, Nagpur - 440010
Product: VDURA 32" LED TV
Serial No: SN-VD-3201
OTP Verified: ✅ Yes
Installation Photo: ✅ Uploaded
Completed At: 10:45 AM, 21 May 2026
Customer Warranty Profile
Full customer record — sale, warranty, installation, and service history.
Customer Information
Customer Name: Ramesh Patil
Mobile Number: 9876543210
Address: 12, Sitabuldi, Nagpur - 440012
State: Maharashtra
District: Nagpur
Product & Purchase Details
Product: VDURA 43" Smart TV
Category: Smart TV
Model Size: 43 Inch
Invoice Number: INV-2024-001
Invoice Date: 05 May 2026
Serial Number: SN-VD-4301
Warranty Period: 1 Year
Warranty Start: 05 May 2026
Warranty End: 04 May 2027
Invoice Copy: [📄 View Invoice]
Installation & Service Details
Distributor: Rajesh Electronics, Nagpur
Agency: SVS Agency, Nagpur
Technician: Suresh Kumar (📞 9988776655)
Installation Date: 21 May 2026
Installation Status: ✅ Completed & OTP Verified
Installation Photo: [🖼 View Photo]
Service Request History
No service requests raised yet. Customer can raise a request from the portal.
VDURA Sales, Warranty & Installation Management System